Last updated: August 2020
Birdline and Birdline Parrot Rescue are trading names of Birdline U.K. Ltd. Birdline is registered in England and Wales under company number 05925887 and its registered office is at International House, 12 Constance Street, London, E16 2DQ. We are a register charity in England and Wales under Charity Number 1125030 and in Scotland with number SC043288. We are not VAT registered.
These “Store Terms and Conditions” (“Terms”), together with any others listed here are an agreement (“Agreement”) between you and Birdline and cover your use of the information, software, products and services made available through Birdline.co.uk (the “Website”).
We reserve the right to vary or increase our membership fees and the charges for our other services and products. The prices displayed on our website are in UK Pounds Sterling.
Birdline Membership, Homecheck Fees and Foster Charges can all be paid for via our webshop. Please note, paying a Membership or Homecheck fee does not entitled you to or guarantee you will receive a bird. Please refer to our Membership and Foster T&Cs for further information.
We use a reliable, high-quality print- on-demand printing company called Printful to produce our merchandise. This means that the product is digitally printed from our artwork after you place your order, and shipped to you, the customer, direct from the printers in the EU. Therefore please be aware that fulfillment and shipping times are longer than you would expect from a pre-printed product sitting in a UK warehouse.
When will I get my order?
Production timescales are generally 2-5 days, however due to the Covid 19 outbreak we have been advised that fulfillment times are currently between 5-7 day and shipping times have also been affected, both on the continent and in the U.K. Therefore please be aware that your order will currently take approximately two weeks to arrive.
Will I be charged customs duties for my order?
Products are available to buy in £ to U.K. residents only and fulfilled from within the E.U. At the current time there are no additional customs charges. However, it is unclear if and how this will change after Brexit.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at firstname.lastname@example.org with your order number.
Undelivered packages will be returned to the Print Company. If you did find a mistake in your delivery address, we can arrange to resend your order, but shipping will be at your own cost.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
What’s your return policy?
Because the products we sell are bespoke and produced after you have ordered, we don’t offer returns and exchanges, unless there is something wrong with the order. Please be aware that colours may vary slightly to how they appear on your screen. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that something is wrong with your order. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund – whichever you prefer.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within a weeks time at email@example.com with photos of wrong/damaged items, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
I received a damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.